Product Care Guides
Lounge Care
Like any furniture product, your new lounge will require care to ensure it remains comfortable and looking beautiful for years to come. Over the first few months of use, you may notice the polyurethane seat foam start to soften – this is normal and should eventually stabilise. Every lounge will wear differently, depending on its intended use. See below information on how to care generally for your lounge: DO’s Ensure to rotate/reverse/flip any seating cushions (if applicable) to ensure even wear of the cushions. If this is not done, the foam will likely pool or drop sooner than intended and result in reduced comfort. Use fabric or leather protection to ensure any spills are easier to clean Use appropriate cleaning products to keep your lounge looking fresh and tidy DON’Ts Avoid placing your lounge in direct sunlight as this will cause fabrics or leathers to wear & fade Do not machine wash your covers at home. Always use a professional cleaning service Do not pull loose threads – always cut them Do not allow pets or sharp objects near your lounge Do not sit or rest on the arms of a chair or lounge – they are not designed to support excessive weight
Learn more
Outdoor & Patio Furniture Care
Leather is a natural material, known for its beauty and overall durability. Properly maintained leather should last longer than most other materials. There are several products available in store to help with maintenance, including leather protection and extended warranties. Follow the below care instructions to ensure your leather products maintain their integrity for years to come: OUTDOOR FURNITURE CARE Our range of outdoor furniture is designed with both comfort and durability in mind. To get the most from your outdoor products, it is important to follow the relevant care and maintenance instructions: CUSHIONS: Cushions / fabric exposed directly to UV rays are likely to deteriorate faster, causing rapid fading and weakening of product. It is recommended outdoor products are not permanently left out and exposed to the elements, to ensure maximum longevity Cushions / fabric exposed to rain/water without the opportunity to dry out will likely deteriorate and develop mould and mildew. Ensure damp cushions are air-dried out regularly, and removed from heavy rain where necessary TIMBER: Our outdoor timber is very durable, but there is no escaping deterioration when consistently exposed to the extreme Australian sun. To ensure maximum longevity, remove outdoor furniture from direct sunlight when not in use Timber needs regular oiling to ensure it does not dry out and crack. To polish the timber, apply a fine, light, silicone-free furniture oil and polish in the direction of the grain. Follow the manufacturer’s instructions on the label. Never use a furniture polish containing silicone. Check the label! (A well-known general-purpose pressure-pack spray advertises its suitability for furniture use, but the silicone content will quickly destroy the lacquer) Timber in humid areas is more likely to develop mould and mildew. Regular cleaning/wiping of timber is recommended. Waxing your timber can also help protect against mould and mildew Teak timbers left untreated outdoors will silver (discolour) over time as part of the natural weathering process. PATIO FURNITURE CARE Never place product where they can be exposed to the elements. This includes rain, hail, sun, tree & plant sap, and animal droppings As the product is subject to changing temperatures, it is common for timber to expand and contract. Over time, this can cause minor cracks or distortion. This is not a fault. Ensure pets are kept away, as it is common for accidental damage to occur (especially with fabrics and rattan/wicker) Our warranty on Patio furniture is limited to manufacturer faults and does not cover any wear & tear or damage that could have been caused by: Exposure to sun or light Exposure to rain, hail, or other weather events Exposure to other natural substances (tree sap, pollen, animal droppings) Exposure to other chemical substances used in outdoor gardens or patios Damage caused by pets or other wild animals RATTAN / WICKER CARE Rattan is a natural product and is extremely durable but is not completely resistant to the elements. Rattan can become brittle and become damaged when exposed to direct sunlight or excessive moisture. For our full outdoor ranges, we use a resin wicker, which will typically last much longer outdoors than any similar natural products (e.g., rattan or cane). While this synthetic material is very durable, adequate care is still required. Furniture should be dusted or vacuumed with an upholstery brush weekly, to avoid this dirt and dust piling up in nooks and crannies present within the weave. Food, drink, animal droppings or any foreign substance should be cleaned immediately. At least every 6 months, furniture should be inspected for mould and mildew growth, and for splits in the fibres, especially if being kept outdoors. Take sufficient time to clean away any problems and to recondition the fibres
Learn more
Timber Care
Our quality timber products are designed and constructed to ensure they last the distance. Solid timber products have stood the test of time for the best all-round reliability of any furniture. Just like our skin, timber requires care to remain healthy, and to avoid drying out (and cracking), To retain the look and character of your new timber furniture, please adhere to the below product care tips: Variation: As timber is a natural product, it is subject to natural and expected variation from piece to piece. We try our best to capture the exact nature and tone of the timbers in our product photos, however we cannot guarantee an exact match. Some products may come darker or lighter, within reason and tolerance. Outdoor use: While timber is extremely durable, unfortunately most timber does not fare well when exposed to the elements. Leaving your timber furniture outdoors, even if undercover, will void your warranty. Eureka Street offer a range of furniture available for use on undercover patios. For more information, please speak with staff. Timber must be polished and/or waxed to stay healthy. To polish the timber, apply a fine, light, silicone-free furniture oil and polish in the direction of the grain. Follow the manufacturer’s instructions on the label. Never use a furniture polish containing silicone. Check the label! (A well-known general-purpose pressure-pack spray advertises its suitability for furniture use, but the silicone content will quickly destroy the lacquer). Avoid leaving wet cloths, glasses etc on lacquered surfaces, these will breakdown the lacquer. Furniture wax is especially helpful for recycled timber furniture and should be applied every 3 to 6 months. Follow the manufacturer’s instructions on the tin. Any spills should be immediately removed with a slightly damp cloth to prevent damage to the coating. Beware of porous objects like pottery vases standing for long periods on tables; water can seep through to the table and sit there unnoticed. Timber surfaces and coatings are not heat proof. Use heat-resistant coasters and place mats. Some hand-thrown ceramic mugs have a base like sandpaper. Place a coaster under these items. Timber surfaces are light sensitive. Do not place in direct sunlight or leave coasters or decorative items in place for weeks at a time. Open extension tables periodically so the leaf gets a regular amount of light. Timber products are sensitive to humidity. Take care not to place directly under heating air-conditioning ducts, or near open fires. Timber is rich with natural oils and, in some rare cases, can mark flooring. If in doubt place a plastic barrier between the timber and the floor covering.
Learn more
Warranty Information
Olive Grove Furniture products are built to last, though proper care is required to ensure your furniture lasts the distance. Please see the Olive Grove Furniture Product Care manual on our website for full information on how to correctly care for your product. Failure to care for your product correctly will void any warranty. GENERAL WARRANTY Unless otherwise stated all purchases from Olive Grove Furniture Pty Ltd are covered by a one (1) year warranty from the purchase date. In the event of a defect in material or workmanship within the warranty period Olive Grove Furniture Pty Ltd may rectify, repair, or replace any defects. This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear. All warranties given or implied are ex-factory and, due to the nature of all solid timber and marble, cover workmanship only. Generally, if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim. WARRANTY PERIOD See below relevant warranty periods that will cover all manufacturing faults (unless otherwise stated): 1 YEAR - All products 2 YEARS - Teak (Westwood), Aluminium (Channon, Haven), Cement (Anika, Santino) 3 YEARS - Recliner and sleeper mechanisms 5 YEARS - Lounge/sofa frame Note: any discrepancies with your furniture must be reported within 48 hours of the issue being observed. Any issues that were present from day of receipt of goods must also be reported within 48 hours. Failure to report issues within 48 hours may result in limitation of warranty resolutions (i.e. replacement). MANUFACTURER'S WARNING Please be advised that all timbers, leathers, marbles etc. are natural products and as such require on-going care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. Marble must be sealed correctly. All warranties are contingent upon products being cared for in line with the Olive Furniture Product Care manual. See our website for more detail. WHAT DOES MY WARRANTY EXCLUDE? The Olive Grove Furniture Warranty Program specifically excludes claims for: Products used in commercial, rental trade, institutional or other non-residential use The normal and expected settling of soft filling such as polyester fibre and leather Leather, fabric and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale Damage to timber, leather, or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Olive Grove Furniture Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat, or similar conditions Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse Damage incurred during handling and transportation of the product by the customer or their contractor Damages resulting from dye transfer from rugs, cushions, jeans, and other clothing Furniture repaired by contractors not endorsed by Olive Grove Furniture The cost of transportation from the purchaser to Olive Grove Furniture or its agents, if the claim is not covered by the standard warranty conditionsdamage caused to a product or person resulting from use of the product by a person who is over 120 Kg's Damage caused by fabric pilling. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores Damage caused to a product or person resulting from use. GUARDSMAN WARRANTIES Most of our products have warranties available through our trusted partner Guardsman®. Available at an additional cost, Guardsman® offers a 5-year warranty on most timber, leather, fabric, and outdoor products, providing cover for most accidental damage and stains. For more information, please speak with a Olive Grove Furniture staff member. If you have purchased a Guardsman® warranty with your product, and you wish to make a claim or ask a question, please contact Guardsman® directly using the details provided in your warranty booklet. MATTRESS WARRANTY: AH BEARD For all warranty and care enquires, please contact A.H.BEARD directly at https://customercare.ahbeard.com/ NATURAL PRODUCT VARIATION Please be advised that most of our furniture is made from natural materials, such as timber, leather and marble, therefore each piece is unique. Cracks, knots, veins, scars etc. are natural characteristics and these are beyond our control. If the exact shade or grain is important to you, please inspect the product before delivery. Refunds will not be given if you are unhappy with the specific nature of your product, and any exchanges will incur a cost to you. If you do not like the natural imperfect beauty of natural products, we recommend purchasing non-natural product. We do offer a range of painted and veneer products that are more consistent, should you prefer this style. Furthermore, please note that it is likely that there may be small imperfections with painted timber, as it is a natural product and there will always be some movement within the construction. WHAT SHOULD I DO IF I REQUIRE ASSISTANCE? When contacting us regarding a warranty issue you will require your invoice number, so please ensure that you store this in a safe place. You must make your request for service immediately following the discovery of any alleged defect. To make a claim under our warranty you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase (invoice, receipt, etc). Once you have raised your issue with the appropriate store we may arrange for a Olive Grove Furniture Pty Ltd Customer Service team member or contractor to visit your home. We may also require you to bring back the goods to the place of purchase to be assessed. The team member or contractor will assess your furniture to verify that the product presents manufacturing defects. More than one inspection may be required. If your claim is valid Olive Grove Furniture Pty Ltd will, at its choice, repair or replace the defective product. We remind our customers that softening of cushioning should be expected as a result of normal use and is not to be confused with the loss of resilience. The Olive Grove Furniture warranties are not transferable, and service is available only to the original purchaser. DELIVERY OF GOODS The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the Olive Grove Furniture Pty Ltd store you purchased the item from should you require an updated estimate. If delivery of goods is unsuccessful on the day organised by the customers, a further two-way charge will be payable by the customer for the second delivery. Our carriers agree to deliver to the customers address only. It is at the customer’s expense if goods do not fit into the property or cranes, etc are required to achieve access. Sales staff must be advised at time of sale/booking delivery if access problems are anticipated. Refunds will not be given if goods do not fit. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred. Any damage caused in transit or delivery of your furniture must be reported within 24 hours of delivery. We will not accept responsibility for damage if reported outside this timeframe. DELIVERY OF ONLINE ORDERS Please note that there may be variances between the colours of timber, marble and leather and other products in store and depicted on our online store due to natural characteristics of the product. Also colours or shades may appear different to the physical product if they are viewed on screens. If the exact colour or shade is important to you please arrange a viewing at our warehouse. Refunds will not be given for variations on colours or shades. When an online order is processed, a member of our team will contact you to arrange the delivery/collection of your goods. Stock that is showing as in stock, is generally available for delivery within 1 week. Stock that is showing as "On Order" will take longer. You will be contacted and advised of the ETA of your goods. You will then also be contacted once the goods arrive and a delivery/collection date arranged. Olive Grove Furniture Pty Ltd retail staff are not required to help customers load goods into their own vehicles. Customers picking up goods should bring assistance with them. Olive Grove Furniture Pty Ltd does not have their own carriers. Olive Grove Furniture Pty Ltd sub-contracts the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. Olive Grove Furniture Pty Ltd is not responsible for any issues or damage relating to the delivery of your order. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred. DISCOUNTED STOCK AND FLOOR STOCK Please be aware that if an item is sold off the floor, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in either at purchase or upon delivery in the case that goods are unseen. All ex-display or discounted stock is sold with a limited 12 month warranty which covers defects not known or visible at the time of purchase. All other defects and/or general wear and tear is not covered. All items either sold off the floor or is discounted more than 30% must be collected or delivered as soon as they are available. We cannot store these items for you. OTHER RIGHTS The benefits given by our warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. GOVERNING LAW AND JURISDICTION Any orders or agreements made with Olive Grove Furniture are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.
Learn more
Candle Safety
Candle fires account for 2.4% of all fires and result in 6% of total injuries from fires and 3% of all fatalities from fires. The National Fire Incident Reporting System (NFIRS) reports candle fire incidents occur most often in the bedroom (45.2%), then in the family room (17.5%) and the bathroom (11.2%). The kitchen accounts for 6.3% of candle fire incidents. NFIRS alsoreports that the materials most often ignited by candles are cabinetry (9.4%); bedding (blankets, sheets, comforters, etc.) (7.7%); curtains and drapery (7.2%); mattresses & pillows (5.5%).85 percent of candle fires could be avoided if consumers followed three basic safety rules. Before Lighting Trim the wick to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning, dripping, or flaring. Burn candles in a well-ventilated room. Place the candleholder on a stable, heat-resistant surface. Keep the wax pool clear of wick trimmings, matches and debris at all times. Avoid drafts, vents, or air currents. This will help prevent rapid or uneven burning, and sooting. Follow recommended burn times. This will ensure excessive heat buildup. While Burning Never touch or move a burning candle. Never move a votive or container candle when the wax is liquefied. Do not burn a candle all the way down. For a margin of safety, discontinue burning a candle when 10% of the wax is left. Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool, trim the wick, and check for unwanted drafts before relighting. Always keep the candle within your sight. If you are going to leave the room, be sure to first blowout all candles. Never leave a burning candle unattended. Never burn a candle on or near anything that might catch fire. Keep candles out of the reach of children and pets When Extinguishing Use a candle snuffer to extinguish a candle. It is the safest way to prevent hot wax from splattering. Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass container. Make sure the candle is completely snuffed and the wick ember is no longer glowing before leaving the room. Do not touch or move the candle until it has completely cooled.
Learn more
Mattress & Base Care Information
Any new mattress will require a certain level of care if it is to last for many comfy nights to come. Please follow the below care instructions for all Eureka Furniture & A.H.BEARD products: Please follow the below care instructions for all Olive Grove Furniture & A.H.BEARD products: Your mattress is made with all new materials that may release a slight smell, this is normal and not a cause for concern. Once your new mattress has been removed from its plastic packaging, leave it uncovered in a well-ventilated room to allow any odours to dissipate. Do not stand or jump on your mattress or base Do not bend or fold your mattress If your mattress contains an anatomic gel comfort layer, ensure that it always remains flat. Do not store it on its side Use a suitable, supportive base for your mattressMATTRESS PROTECTION Always use a good quality mattress protector to ensure a fresh and hygienic night’s sleep and protect your mattress from spills and stains Leave your mattress to breathe regularly to allow body moisture to dissipate. Simply leave the bedlinen turned back for a few hours to allow air to circulate around and through the mattress. CLEANING YOUR MATTRESS Vacuum your mattress regularly using a soft upholstery attachment to remove dust and fluff. Avoid getting your mattress wet. Spills should be absorbed immediately with a dry cloth or paper towels. ROTATING YOUR MATTRESS We recommend that you rotate your new mattress end-to-end every two weeks during the first four months, and monthly thereafter, to ensure more even wear. If your mattress has handles, these can be used to rotate it, but are not designed to carry the full weight of the mattress. Do not use the handles to lift and carry the mattress, as this may cause damage and will void the guarantee. For more information on mattress care and warranties, please contact A.H.BEARD directly at https://customercare.ahbeard.com/
Learn more
Marble Care Guide
As marble is a natural product, each piece is unique. No two slabs of stone will ever be the same. It is this uniqueness that makes the product beautiful. While marble is extremely durable, it still requires adequate care. Follow the below instructions to ensure you get the most from your new marble furniture: Only use approved natural stone cleaning product. Marble should be sealed every few years. All marble is fragile and extreme care should be taken when the marble is moved. Marble is a natural, porous product and is therefore susceptible to staining. Any liquids (including water) that are left on the marble will be absorbed into the stone and leave a stain. Any spills (including food) should be cleaned straight away. Always use coasters and placemats to avoid leaving stains and ring marks. If marble becomes stained, contact a professional marble restoration and refinishing service. Do not chop food directly onto marble as it will scratch the surface. Likewise, do not drag objects across the surface. To clean marble, use a clean, soft cloth for best results. Only use approved natural stone cleaning product. We recommend that customers use Guardsman or other approved products to seal and protect marble. Marble should be sealed every few years. Note: that sealing the marble will only provide a buffer of protection. It will not provide absolute protection and even sealed stone will stain if liquids are left on their surface for too long. Do out use abrasive cleaning tools or products Do not use regular household cleaning products as they may contain silicon, lemon, vinegar, or other acids
Learn more
Leather Care
Leather is a natural material, known for its beauty and overall durability. Properly maintained leather should last longer than most other materials. There are several products available in store to help with maintenance, including leather protection and extended warranties. Follow the below care instructions to ensure your leather products maintain their integrity for years to come: Wipe over leather regularly with a damp, soft cloth. Clean the leather regularly by dusting and vacuuming, ensuring all gaps between cushions are dirt free. Dirt can scratch the surface of the material Condition the leather regularly (every 3-4 months) with a leather conditioning product. Pay special attention to areas typically exposed to bare skin, hair, or clothing Keep leather away from heat sources and direct sunlight, as this can cause damage over time Do not use any household cleaners. This can damage the finish on the leather. Only use genuine leather cleaning products In the event of a spill, clean straight away. Carefully soak up the spillage by gently ‘blotting’ with a clean, dry, absorbent cloth. If it stains, consult a professional upholstery cleaning company Keep any sharp or abrasive objects away from the leather (this includes pets!) IMPORTANT NOTE: leather can be damaged by several chemicals and fluids, some of which are not directly applied to the leather and might not be immediately obvious. Examples include: Hairspray and other hair products Deodorants and perfumes Moisturisers and other skin care products Human bodily fluids INCLUDING perspiration; especially if user is taking certain medication (i.e., heart medication). Generally, these issues will arise in certain expected areas. Avoid these issues by regularly cleaning and conditioning your lounge, and/or using throws/blankets to cover areas where the most exposure occurs (arm rests, head rests, seat cushions). Any damage to leather that appears to have been caused by these chemicals/fluids is not covered under warranty.
Learn more
General Care
Thank you for allowing Olive Grove Furniture to help make your house a home. At Olive Grove Furniture we value quality and craftsmanship, which is why we work so hard to make sure everything is fully assembled, and quality checked before leaving our warehouse. These Product Care Guides has been designed to assist you in caring for your Olive Grove Furniture purchase. Please take the time to read through the guides carefully. Remember to store this information in a safe space for future reference. Below are some general care tips to help ensure your furniture lasts for years to come: DO’s Use floor protectors on the base of your furniture (especially for tables & chairs), to protect your flooring from scratches and other damage Always rotate and flip lounge seating cushions regularly to even the wear and to protect from fading Always use coasters, tablecloths, table runners and place mats to protect surfaces from damage and stains All surfaces, materials and finishes need to be maintained with the appropriate care products. See the relevant care instructions further down for more detail Only ever use your furniture for its intended purpose, and in its intended location within your home DON’Ts Do not drag furniture, always lift, and then move Do not place furniture in direct sunlight. It will cause fading and can cause materials to crack or warp. This includes sunlight through a window Do not sit or rest on the arms of a chair or lounge – they are not designed to support excessive weight Do not allow pets to sit or jump on your furniture Do not place furniture close to heating or air-conditioning vents as it can cause damage and excessive wear Do not stand on stools or chairs – they are not designed to take the full weight of a person TIP HAZARD Warning: furniture may become a tipping hazard. It is strongly recommended that furniture be anchored to the wall. This is the best practice for furniture items, such as (but not limited to): Bedroom storage over 500mm tall, including chests of drawers, tallboys, dressers, wardrobes and bedside tables • Bookcases and libraries over 600mm tall Storage cubes and modular units over 600mm tall (combined height) Entertainment units over 500mm tall Buffets and hutches over 500mm tall Filing cabinets or similar over 500mm tall We strongly encourage our customers to secure all furniture to the wall. Please note that Olive Grove Furniture accepts no liability in relation to a customers failure to secure their product to the wall.
Learn more
