FAQ

Delivery

How long will my order take?

In-stock pieces leave our warehouse within two business days. Made-to-order upholstery takes eight to ten weeks, and we will contact you with a delivery window once your piece enters final finishing.

Do you deliver to regional areas?

Yes. Metro delivery is included on orders over one thousand dollars. Regional freight is quoted at checkout based on your postcode.

Returns

Can I return a piece I have changed my mind about?

You have thirty days from delivery to return any in-stock piece in its original condition. Made-to-order and custom-fabric pieces are not returnable, because they are built to your specification.

What if something arrives damaged?

Photograph the damage before unwrapping any further and contact us within forty-eight hours. We will arrange a replacement or a repair at our cost.

Care

How should I care for oiled timber?

Wipe with a damp cloth and re-oil once a year. Avoid silicone-based polishes, which seal the surface and stop the timber breathing.

Are your fabrics treated?

All linens are supplied untreated. We can apply a water-based protector on request before dispatch.